IN Dealership Training
It all Begins Here:
- Receptionists
- BDC Representatives
- BDC Managers
- Sales People
- New & Used Sales Managers
- Finance/Business Managers
- General Managers & Vice Presidents
- Service Writers
- Service Managers
- Parts Managers
IN Dealership Training
- Receptionists & Support Staff
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Answering Phones
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Greeting Walk ins
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Taking Messages
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Directing Traffic
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Interacting with Staff (Sales People, Managers, Service)
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Good Money Practices (Receipts, Deposits etc.)
It all Begins Here:
- BDC Representatives
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Answering Phones
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Gathering the right information from callers
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Controlling the conversations
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Setting & Verifying Appointments
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Relentless Follow up
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Knowing when to close on the phone
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Keeping accurate information in the CRM
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Interacting with Staff (Sales People, Managers, Service)
- BDC Managers
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Answering Phones
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Gathering the right information from callers
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Knowing When to TO (Take Over) the calls
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Knowing when & how to close on the phone
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Keeping accurate information in the CRM
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Training BDC Reps
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Knowing how to tell if BDC Rep is being deceitful
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Interacting with Staff (Sales People, Managers, Service)
- Sales People
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Greeting Walk ins (First 6 seconds are everything)
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Gathering the right information from Walk ins (Qualifying)
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11 Steps of an Auto Sale (Walk around, Test Drive etc.)
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Asking for the Deposit (Critical, Most Sales People do NOT)
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How to get Good CSI Score
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Keeping accurate information in the CRM
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Follow Up (Email, Calls)
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Asking for Referrals (Sales People just do NOT ask)
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Interacting with Staff (Managers, Support & Service)
- New & Used Sales Managers
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Gathering the right information from sales people (Desking)
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Knowing When to TO (Take Over) the Walk ins
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Knowing when & how to close Walk ins
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Knowing when and when NOT to quote price (Simple yet not practiced)
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Knowing how to let the customer out properly without low balling
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Training to use CRM & Keeping accurate information in the CRM
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Training Sales & Reps
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Used Car Appraisals & Value recogition
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Knowing how to tell if Sales Rep is being deceitful
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Interacting with Staff (BDC, Managers, Service, Support Staff)
- Finance & Business Managers
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Gathering the right information from sales people & Sales Managers
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Relationships with Banks and Vendors
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Getting Approvals
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Switching Customers into the right program
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Explaining Credit Issues and Bumps in Payments
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Menu Selling
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Keeping accurate information in the CRM
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Knowing how to tell if Sales Rep or Customer is being deceitful
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Interacting with Staff (Sales People, Managers, Service, Support Staff)
- General Managers & Vice Presidents
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Holding Your Staff Accountable
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Reading the Financial Statement
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Modern Advertising and Marketing (What really works)
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Holding Meetings
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Vendor Accountability
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Wholesale Profitability (Big one for GMs)
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Ordering Cars and Inventory Control
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Interaction with the Factory and Captive Banks
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Training Managers (Sales, Service, Parts, BDC)
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Knowing how to tell if one of your staff is being deceitful
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Interacting with Staff
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Setting Realistic Goals for yourself
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Keeping Records
- Service Writers
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Greeting Service Walk ins (First 6 seconds are everything)
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Gathering the right information from Service Walk ins (Qualifying)
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Asking for the Work (Critical, Most Writers do NOT)
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How to get Good CSI Score
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Keeping accurate information in the DMS
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Follow Up (Email, Calls)
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Asking for Referrals (Writers just do NOT ask)
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Interacting with Staff (Technicians, Managers, Parts, Support & Sales)
- Service Managers
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Gathering the right information from Writers & Customers
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Knowing When to TO (Take Over) the Service Walk ins
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Knowing when & how to close Service Walk ins
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Knowing how to let the customer out properly without low balling
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Training to use DMS & Keeping accurate information in the DMS
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Training Writers, Technicians and Support
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Knowing how to tell if Writer or Customer is being deceitful
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Interacting with Staff (BDC, Managers, Sales, Support Staff)
- Parts Managers
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Gathering the right information from Writers & Customers
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Knowing how to let the customer out properly without low balling
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Training to use DMS & Keeping accurate information in the DMS
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Training Parts Counter, Technicians and Support
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Inventory Control
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Knowing how to tell if Writer or Customer is being deceitful
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Interacting with Staff (BDC, Managers, Sales, Service, Support Staff)